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Why OPTIC
Interactive Demo
OverviewBrowse OPTIC guidance and updatesGuided PilotSee how an MSP pilot worksSecurity & GovernanceReview evidence and approval boundariesDocumentationImplementation guidanceVideosProduct walkthrough roadmapAPIBuild on operational evidenceBlogTechnical field notes
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Operational Evidence Platform

Turn operational chaos into operational clarity.

Your tools have the data. But do they agree?

OPTIC correlates evidence across RMM, security, PSA, backup, and other operational systems into one evidence-backed Operational Story—showing what is happening, why it matters, and what should happen next without forcing people to reconcile every system manually.

Book a Demo→See OPTIC in action
Example · Read-only product demonstration

Three systems. One evidence-backed finding.

Illustrative evidence
Existing systems
R
RMM42 active endpoints
Observed
S
SecurityProtection evidence for 35 endpoints
Discrepancy
P
PSA / Billing42 protection units billed
Observed
Existing systems
OPTICCorrelates the evidenceCorrelated by OPTIC
Operational Story · inferred conclusion

Protection evidence is missing for 7 billed endpoints.

42 billed35 protection evidence observed7 need review
Why it matters

The client may be billed for protection that cannot be verified—creating service-delivery, revenue, and customer-trust exposure.

Recommended next stepValidate protection on the 7 endpoints, then remediate missing coverage or correct the billing record before the next client review.Owner · MSP operationsHuman review required before remediation or billing action.

What supports the conclusion: RMM evidence describes 42 active endpoints; current security evidence is present for 35 matched endpoints; PSA/billing evidence describes 42 billed endpoint-protection units.

Correlation: 42 billed units minus 35 endpoints with observed protection evidence leaves 7 billed endpoints requiring review.

Example scope: 42 synthetic active endpoints in the public demo tenant.

Approval boundary: No source-system action has been executed.

Limitations: this is not customer data or a live conclusion. Missing protection evidence is not proof that protection is absent.

Want the complete product context?See the full Operational Story →
Operational scenario

The data existed. The answer didn't.

A production system stops responding. Monitoring, infrastructure, change, and service-desk systems each know part of the story—but no individual system can determine what requires attention.

Without OPTICManual investigation. The answer is still unclear.
MonitoringService unavailableInfrastructureResource stateChangesMaintenance scheduledTicketsIncident status

Business impactWasted response effort—or delayed recovery.Without shared context, teams may waste engineering time responding to expected maintenance—or delay recovery from a genuine outage while service commitments remain at risk.

↓Engineer investigates
Manual investigationWhat actually happened?
With OPTICShared context. A proportionate response.
Monitoring event+Resource state+Approved change+Incident status
↓OPTIC correlates and evaluates the evidence↓
Evidence-backed finding · Inference

Likely planned maintenance

Evidence links the interruption to an approved maintenance window. No conflicting evidence currently indicates an unexpected outage.

Recommended actionContinue monitoring. Escalate if new evidence indicates genuine service impact.
Review the evidence behind this finding →
Customer story · Managed services

When operational systems disagree about your endpoints, who determines what's actually true?

An established MSP managed large endpoint populations across multiple customers, but its inventory, security, documentation, and PSA systems did not consistently agree.

01 · Problem

Systems disagreed about endpoint reality.

Current inventory, documented exceptions, expected security services, and PSA contract data did not consistently agree.

02 · Business impact

People carried the cost of uncertainty.

Reconciliation and technician coordination consumed approximately half of an operations team member's working time—pulling attention from higher-value work while service and contract discrepancies remained unresolved.

03 · What OPTIC changed

OPTIC automated evidence collection and correlation.

OPTIC brought together evidence from dispersed APIs and raw digital documents, then reconciled inventory, exceptions, expected coverage, and PSA contract evidence.

04 · Current result

The team gained a trustworthy path from discrepancy to action.

OPTIC identifies where evidence agrees, conflicts, or remains uncertain; preserves what supports each finding; and prepares supported gaps for operator-owned follow-up—reducing reconciliation effort and exposure to missed services or incorrect billing.

Less manual reconciliation. Clearer service coverage. Owned follow-up.

See how OPTIC established a trustworthy endpoint view →
Correlation method

Records became a reviewable population.

OPTIC correlates compatible evidence from current inventory, raw documents, documented exceptions, expected security-service coverage, and PSA contract data while preserving source history.

Identifiers alone are not treated as proof that two records describe the same endpoint; incomplete or conflicting evidence remains visible.

Current and planned workflow

Operators still own remediation.

Supported discrepancies are prepared for operational follow-up. PSA service, ownership, and assignment data can inform selection of the appropriate technician.

Automatic ticket creation and assignment are planned and are not currently implemented. A human operator retains ownership of the next decision.

Customer identity and operational details have been anonymized.
Connect your environment

Connect evidence from the systems you already use.

OPTIC connects to operational systems through APIs, telemetry, and file-based sources—then correlates that evidence into a reviewable Operational Story.

RMM

Device and endpoint evidence
Read-only APIFile import

Ingest device, site, last-seen, alert, health, and related endpoint evidence through supported RMM API connections and mapped files.

Security + PSA

Correlation across systems
Pilot API adaptersFile and demo paths

Bring together normalized security and PSA/ticket evidence to identify supported relationships, gaps, and operational context.

Infrastructure

Shared infrastructure evidence
Kubernetes · local/demoTelemetry intake · sample mode

Correlate endpoint evidence with shared infrastructure events, logs, deployments, and telemetry to surface common context and potential impact.

Governed action

Human oversight and control
Approval workflowAuditable

Keep recommendations, decisions, execution attempts, and outcome verification distinct and attributable.

Review security and governance documentation →
What OPTIC produces

Evidence becomes clear answers and owned next steps.

Move from scattered observations to prioritized findings, shared understanding, and an owned next decision—without losing the evidence behind them.

Find what matters → See where it repeats → Understand and decide

01

Know what requires attention—and why.

Evidence-backed findings

Surface missing, conflicting, stale, or commercially exposed conditions with the evidence that supports them.

→02

See where issues repeat.

Operational patterns

Group related findings across clients, services, and systems into portfolio-level priorities.

→03

Understand the situation and the next decision.

Operational stories

Connect the finding, business impact, supporting evidence, uncertainty, owner, and recommended action.

→
One evidence-to-decision model

Different teams can start with their own operational question.

Primary audienceMSP operations

Which client conditions need review first?

Correlate coverage, ticket, service, and commercial evidence into an owned next decision.

Secondary pathSecurity teams

Which detection changes operational risk?

Connect protection and incident evidence to affected assets, current context, and human approval.

Secondary pathInfrastructure & cloud operations

What changed, what is affected, and who owns it?

Relate service health and change evidence to dependencies, business impact, and the next review.

How a guided pilot works

Start with one question. Validate the operational value.

  1. 01
    Start with an operational question

    Choose a coverage, security, service-delivery, or commercial concern.

  2. 02
    Reconcile existing evidence

    Bring together exports or connected evidence from the systems already in use.

  3. 03
    Validate findings and value

    Review discrepancies, approved exceptions, recommended actions, and potential commercial exposure.

Pilot success measures
  • Discrepancies validated
  • Evidence sources reconciled
  • Review effort baselined
  • Commercial exposure verified
Book a Demo →
Security and governance

Evidence stays visible. Decisions stay controlled.

01Preserve the evidence

Keep conclusions grounded in the systems that observed them.

02Retain approved context

Bring attributable exceptions, spreadsheets, and operating documents into the review.

03Require human approval

Keep source-system changes behind an explicit review and approval step.

04Explore safely

The public interactive demo is read-only and uses illustrative evidence.

Book a Demo

Bring us the operational question your tools cannot answer clearly.

Tell us where your evidence lives and what your team needs to understand. We will tailor the conversation around your tools, operating model, and highest-value review.

  • Tailored to your tool stack
  • Focused on one operational question
  • No self-service setup required
OPTIC

Your tools keep the data. OPTIC brings the Operational Story together.

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